Service Design

Service Design

We implement innovative top-down & bottom-up design methodologies to help your organisation transform its service experience.

Effective service design relies on understanding the needs of customers and incorporating them into your design so that your service is user-friendly, competitive and relevant to customers.

At UXBERT Labs, our team address every aspect of design and implementation—from branding to interaction design, from architecture to digital technology, from business strategy to data science. We work at the intersection of design, technology, and strategy to create the service that people love.

Partnering with our Service Design experts, your organization can:

• Gain greater understanding of your customer’s experience
• Identify and fix high-impact problem areas in your customer’s journey
• Improve your service’s design and develop a more effective solution in the long run
• Meet and then exceed your customer’s service expectations

Sample Tools, Methods & Deliverables:

• Ethnographic research
• Co-Design workshops
• Stakeholder workshops
• Prototyping
• Personas
• Empathy maps
• Mental models
• Storyboards
• Customer journey maps
• Service blueprints

Local Expertise Combined With Global Reach

UXBERT Labs is an award-winning UX web and mobile consultancy in Dubai & Riyadh. Our on the ground presence in the capitals of the two largest markets in the region make us the perfect partner for businesses from around the world with customers and users in the wider Gulf region.

Whatever your Web & Mobile research, design or development needs, we have the expertise to deliver you usable and beautiful products in Arabic and English that deliver exceptional ROI and experiences your customers will love.