Customer Experience Archives | Saudi Arabia's 1st Web & Mobile UX, Usability & Ecommerce Research, Experience Design and Testing Consultancy

In Customer Experience, Journey Map, User Research

Posted March 11, 2018

How to Design Award Winning Experiences With Customer Journey Maps

Customer experience maps are great tools for understanding where your business is falling short in your customer's eyes and how you can improve the overall experience you deliver.

By Abu Experience

In Customer Experience, Ecommerce, Usability Testing, User Experience

Posted February 7, 2018

Usability Engineering in Saudi Arabia: E-commerce Website Souq.com

In the first of our Usability Engineering series, we ran some quick usability tests on e-services available through the Saudi Ministry of Interior’s website. The aim was to show how even the [...]

By Abu Experience

In Case Studies, Customer Experience, Usability Testing, User Experience

Posted August 9, 2017

Usability Engineering in Saudi Arabia: Ministry of Interior E-services

Usability testing shows you exactly where (and why) your customers have problems using your product. Companies that invest in usability testing see direct return on investment (ROI) through [...]

By Abu Experience

In Customer Experience, UI Design, Usability, User Experience, User Interface

Posted July 27, 2017

6 UX Best Practices for Bank Digital Services

A list of 6 UX guidelines that banks should implement when designing their online experiences in order to deliver optimal customer experiences.

By Abu Experience

In Customer Experience, User Experience

Posted July 13, 2017

5 Ways Saudi Businesses Can Design the Best Customer Experience

An introductory guide for businesses in Saudi Arabia who want to improve their Customer Experience.

By Abu Experience

In Customer Experience, Ecommerce, Professional Development, User Research

Posted April 12, 2017

4 Facts About Omni-Channel Customer Experience

4 Facts About Omni-Channel Customer Experience that will help you understand how best to implement it to benefit your business.

By Abu Experience

In Customer Experience, Professional Development, User Experience

Posted April 12, 2017

Why Customer Experience Matters for Your Business

Customer experience is essential for the success of your business. Follow these laws and guidelines to guarantee a flourishing future for your business.

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